Security Statement
At First Payment Services we understand the importance of customer security. Protecting your confidential financial information is our number one priority. First Payments maintains strict standards of security designed to ensure a secure exchange of information with our customers.
How do Web sites collect information?
Information can be collected in several ways, but typically “personally identifiable information” (information that can be traced to a single user) isn’t gathered on a widespread basis. Most information collected online is “usage data”, or data limited to where an individual visits within a site and/or how much time is spent at a particular site.
Some Web site operators may collect information about you through your e-mail address, the means by which you connect to their site, by the use of “cookies”, or voluntary questions directed at users.
What are cookies? Can I get rid of them?
Similar to other Websites, we may use "cookies" (a file that is transferred to your hard drive) to gather non-personal information such as dates and time you visit our Website, the pages viewed, and the time spent browsing our site. This information helps us tailor our site to the needs of prospective visitors.
While a code in the cookie file allows a site to label you as a particular user, it doesn’t reveal your real name and address unless you’ve provided the site with such information or set up preferences in your browser to do so automatically. Newer versions of browser software enable you to decide whether you want to receive cookie files, and some programs notify you when a Web site is about to deposit a cookie file.
To check whether cookie files have been placed on your computer, look for a hard drive file called “cookies.txt” if you have an IBM compatible PC or “magic cookies” if you have a Macintosh. You can delete these files from your hard drive. There are also utility software programs, called “cookie cutters” or “anonymizers” that allow you to edit cookie files selectively.
E-mail
We do not provide a direct line e-mail system, which uses data encryption, for your communications with us. We strongly urge you not to e-mail confidential information (such as social security numbers, account numbers, mother’s maiden name, annual income, source of income, etc.) to us or any other party via e-mail.
What is phishing?
Phishing is a fraudulent e-mail scam that uses spam (unsolicited electronic mail) to attempt to get consumers to disclose or verify their account numbers, personal identification numbers (PIN), social security numbers, passwords, or other sensitive information. This e-mail typically resembles an e-mail from a familiar company and may have a similar internet address to that company in the text; however, it will usually have a couple of letters transposed.
How do I protect myself against phishing?
In an effort to protect yourself, use caution when applying for items via e-mail. Be sure to verify the internet address and check to see if the site is secure before you enter any personal data. If you receive an e-mail from First Payment Services or FNB Merchants that looks suspicious please call to verify that we sent it to you.
What can I do if my card number or other personal information is being used fraudulently?
To prevent card misuse, don’t give out your card number online unless you know and trust the requesting Web site, or are assured that proper security measures are in place.
If your card or personal information is used fraudulently, immediately contact (by phone and in writing) your card issuers and all creditors with whom your card number or name has been used or may be used. Also contact the fraud units of the three major credit reporting companies: Experian (formerly TRW), Equifax and TransUnion. Request that your credit report be flagged for potential or actual fraud, and inquire about attaching a “victim’s statement” to your report. Beyond the initial reporting steps, there are many avenues available fore dealing with or obtaining information about the varied aspects of card or identity theft. Two primary resources are CALPIRG (www.pirg.org/calpirg; 1-800-533-4449) and the Privacy Rights Clearinghouse (www.privacyrights.org; 1-619-298-3396).
For additional information, please review the Privacy Policy section of our website.
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